What are the characteristics of quality customer service

In this article, i'll share six characteristics that are key ingredients in establishing excellent customer service for your small business.Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.It's obvious that good customer service involves actively listening to customers, but that's not enough;A stellar customer service rep can put herself in the customer's shoes and understand where frustrations come from.Getting customer service rights offers gains for your business as well:

Fixing things immediately, with zero hold time is clearly the ideal outcome, but taking things slowly and getting it right first time is better than an agent offering the wrong solution to a problem just because their ego stops them asking for help.Empathy allows a service employee to keep his cool even when an irrational customer shouts at him for a mistake that he didn't have anything to do with.By exhibiting the following customer service qualities and skills, you can help deliver an excellent experience, promote brand loyalty and ensure customer retention.What keeps your customers coming back and telling others to come to you?This involves being courteous, asking the right questions, suggesting only what is right for the customer, and not promising what you can't deliver.

It acts as a key differentiator.That's where standards come in.A good customer service is directed to turn your unhappy customers into a valuable resource for your business.Essentially, the 3 important qualities of customer service center around three ps: